She left at 6 p.m. with Toloza still inside, trusting a promise about an ambulance.
In the southern neighborhoods of Bogotá, a 52-year-old woman named Yulixa Toloza entered a beauty clinic on May 13 for an aesthetic procedure and has not been seen since. Now, a clinic worker has stepped forward to offer the first interior account of that day — a testimony that places Toloza alive in a treatment room at 6 in the evening, with owners promising to call an ambulance if her condition worsened. The silence that followed, from the clinic's owners and from any record of what happened next, is the silence investigators are now trying to break.
- Yulixa Toloza, 52, walked into a Tunjuelito beauty clinic for a routine aesthetic procedure and vanished — her family has had no word of her whereabouts since May 13.
- A clinic worker, shielded by anonymity for her own safety, has come forward as the only known witness to Toloza's final hours inside the establishment.
- The worker saw Toloza in a treatment room at 6 PM and was told by the clinic owner that an ambulance would be called if the patient's health declined — a promise whose fulfillment remains unverified.
- After that night, the worker lost all contact with the clinic's owners, and the establishment has gone silent — deepening suspicion about whether proper medical protocols were ever followed.
- Investigators now hold a fragile but critical timeline anchor: a woman alive at 6 PM, staff present, and a chain of responsibility that may have broken somewhere in the hours that followed.
A worker at the Tunjuelito beauty clinic where Yulixa Toloza disappeared has broken her silence, offering the first concrete account of what unfolded inside the establishment on May 13. The employee, whose identity is being protected, described leaving the clinic around 6 in the evening — at which point Toloza was still inside one of the treatment rooms.
Before clocking out, the worker spoke with the clinic's owner about Toloza's condition. The owner offered reassurance: if the patient's health worsened, they would call an ambulance. It was the last meaningful exchange the worker would have with the owners. After that night, all contact between them ceased.
The clinic itself had recently relocated, having previously operated in the Kennedy neighborhood before moving to the Venecia sector of Tunjuelito. That history of movement, combined with the owners' sudden silence, has added layers of unease to an already troubling case.
For investigators, the worker's account provides a rare foothold — a confirmed moment in time when Toloza was alive and under the clinic's care, and a stated protocol that may or may not have been honored. Whether an ambulance was ever called, and what happened in the hours after 6 PM, remains unknown. Toloza's family continues to search for answers, and the clinic's silence has only made the mystery harder to bear.
A worker at the beauty clinic in Tunjuelito where Yulixa Toloza vanished has broken her silence, offering the first detailed account of the 52-year-old woman's final hours inside the establishment. The employee, whose identity is being protected for safety reasons, came forward with information about what she witnessed on May 13, the day Toloza disappeared after undergoing an aesthetic procedure.
According to the worker's account, she left the clinic around 6 in the evening. At that moment, Toloza was still inside one of the treatment rooms. The employee said she had limited direct interaction with the patient but had learned details about Toloza's health status before she clocked out for the day. Before leaving, the worker spoke with the clinic's owner about Toloza's condition. The owner reassured her, the employee recalled, and said that if Toloza's health deteriorated, they would call an ambulance immediately.
The clinic itself has a history of relocation. The owners previously ran the business in the Kennedy neighborhood before moving to the Venecia sector within Tunjuelito. The worker noted that after the night of May 13, she lost all contact with the clinic's owners. She has not heard from them since.
The timeline the worker provides—Toloza still in a clinic room at 6 p.m., staff present and monitoring her condition—offers investigators a crucial anchor point for understanding what happened in the hours after the aesthetic procedure. The assurance about calling an ambulance raises questions about whether that protocol was actually followed, and if so, when and under what circumstances. The worker's testimony may help establish whether proper medical safeguards were in place and whether they were executed as promised.
Toloza's disappearance has left her family and authorities searching for answers. The circumstances surrounding her vanishing remain unclear, and the clinic's subsequent silence has only deepened the mystery. As investigators piece together the timeline, the worker's account becomes one of the few concrete details about what occurred inside the clinic that day—a window into the final moments before a woman walked into a procedure and did not walk out.
Notable Quotes
The clinic owner reassured the worker that if Toloza's health worsened, they would call an ambulance— Clinic owner, as recounted by the employee
The Hearth Conversation Another angle on the story
Why did this worker decide to come forward now, three days after the disappearance?
She was likely approached by investigators or felt the weight of what she knew. Staying silent when someone is missing is its own kind of pressure.
What strikes you most about her account?
That she left at 6 p.m. with Toloza still there. She didn't see what happened next. She trusted the owners' word about the ambulance. That trust is now a question mark.
The clinic moved locations before. Does that matter?
It suggests the business has a history. Whether that history is innocent or not, investigators will want to know why they moved, who they served, what their reputation was in each neighborhood.
The worker lost contact with the owners after that night. What does that silence tell you?
Either they're cooperating with authorities and can't speak, or they're avoiding her. Neither scenario is reassuring.
If Toloza's condition was being monitored, why isn't there a clear record of what happened?
That's the question that will haunt this case. Monitoring and documenting are two different things. One suggests care. The other proves it.