A young woman sat for seven hours in a Perth salon hoping to turn her dyed black hair into deep purple, and came out with bright red strands and a cut she felt was lopsided. Her grief spilled into a public video, and the salon, which prides itself on its craft, answered that it had tried to set things right and had never been told she remained unhappy. In that gap between a client's sense of being wronged and a business's sense of having done its best, a familiar modern story unfolds: a private disappointment becoming a public record, with the question of who was truly heard still hanging in t
Perth Salon Defends Work After Client Calls Hair Transformation 'Diabolical'
The client said she was distraught and cried for hours after the appointment, and felt embarrassed during the follow-up.
Seven hours later, she walked out with bright red hair and an uneven cut.
Mark
Why does a hair appointment gone wrong become a news story?
Mimi
Because of the scale of it. Seven hours in the chair, a viral TikTok with over 20,000 likes, and a salon with industry awards having to answer publicly.
Mark
What is Summer's core complaint?
Mimi
That she asked for dark purple, showed a reference photo, was told it would be easy, and left with red hair and an uneven cut. She says she cried for hours.
Luke
Worth noting that's her account. We haven't seen the photo, the hair, or the consultation itself.
Mark
And the salon's account?
Mimi
It says it offered a free colour adjustment, that she never said she was still unhappy afterward, and that she was warned the transformation could take several appointments.
Luke
The two accounts clash on a key point. The salon says she used black box dye and lightened her hair at home. She says it was dyed black at a salon. The reporting can't settle that.
Mark
Does that matter?
Mimi
It could, because starting hair affects how predictable a colour change is. But it doesn't erase her description of feeling blamed and embarrassed.
Luke
Right, though that feeling is also only her side. The salon hasn't spoken to how the second appointment actually went beyond saying she didn't complain.
Mark
So what's known?
Luke
That a free redo happened, that the salon now offers a refund or continued work, and that the client says she remains unhappy. Whether she has accepted the new offer isn't reported.
Il Polso
- A 25-year-old's seven-hour salon visit ended with red, damaged hair and a crooked cut, and she posted her distress on TikTok to more than 20,000 likes.
- She says she cried for hours and felt blamed and embarrassed, while the salon insists she never said at any point she was still unhappy.
- Circles of Hair offered a free redo the next day, but the client says the result still fell short and no real bob was given.
- The two sides disagree over her hair history, with the salon saying she had prior home lightening and she insisting her black dye was salon work.
- The salon now offers a full refund or continued colour work, and the outcome hinges on whether she accepts or the dispute plays out further online.
A young woman sat for seven hours in a Perth salon hoping to turn her dyed black hair into deep purple, and came out with bright red strands and a cut she felt was lopsided. Her grief spilled into a public video, and the salon, which prides itself on its craft, answered that it had tried to set things right and had never been told she remained unhappy. In that gap between a client's sense of being wronged and a business's sense of having done its best, a familiar modern story unfolds: a private disappointment becoming a public record, with the question of who was truly heard still hanging in the air.
Summer Mcowan, 25, went to Circles of Hair in Perth hoping for a cut and a shift from her black dyed hair to a deep purple. She says she showed a reference photo, explained her hair history, and was assured the job would be simple. After seven hours she left with bright red hair and a cut that, to her eye, was uneven on either side. She went home and cried for hours, then posted a TikTok calling the results diabolical. The video has passed 20,000 likes.
Her partner reached out to the salon, and the salon offered a free redo the following day. Mcowan accepted, but says the second visit did not fix what was wrong. She describes a stylist who did what they could without giving her the bob she wanted, and a brown colour laid over the top. She also says she felt unsupported and embarrassed trying to explain what had happened, and that staff made her feel the outcome was her own doing.
The salon sees it differently. It says she arrived after previous black box dye and some home lightening, that its staff warned a colour transformation can take several sessions, and that she never told anyone she was still unhappy after the follow-up. Circles of Hair says it is sorry she is dissatisfied and is offering either a full refund or continued colour work. For now the door is open on both sides, and the open question is whether this ends quietly or continues in public.
Summer Mcowan walked out of a Perth salon after seven hours in the chair with bright red hair and a haircut she says was uneven. She is 25, and she had gone to Circles of Hair for a cut and colour, hoping to turn her black dyed hair into a dark shade of purple.
By her account, she showed the hairdresser a reference photo of the colour she wanted and explained her hair history. She says she was told the job would be easy to do. What she got instead, she says, left her distraught. In a TikTok that has collected more than 20,000 likes, she said her hair had never been so fried and damaged, and that nothing about the appointment was right. She said one side of the cut was longer than the other, and that she went home and cried for hours.
Her partner contacted the salon to ask what could be done. Circles of Hair offered to book her in the next day to redo the hair free of charge, and she accepted. She was still unhappy afterward. She says the stylist fixed the cut as best she could without giving her an actual bob, and put a brown colour over the top. Mcowan also says she felt unsupported and embarrassed while explaining what had gone wrong, and that staff made her feel it was somehow her fault.
The salon, which describes itself as multi award winning, tells a different story about the aftermath. An employee told PerthNow that the salon understood she was unhappy after the first appointment and so offered a complimentary colour adjustment. The salon says Mcowan never told staff, at any point, that she remained unhappy with the result of that second session.
The two sides also differ on her hair history. The salon says she arrived for a colour transformation after previously using black box dye and admitted to lightening her hair at home. Mcowan insists her hair had been dyed black at a salon. According to the salon, its experienced staff explained that such transformations can take several appointments, and that she was warned the colour she wanted would be a work in progress.
Circles of Hair says it is sorry Mcowan is unhappy with the service. As a matter of policy, it said, it will offer her a full refund or work with her to continue the colour transformation. An employee added that the salon prides itself on its work and client satisfaction, and is disappointed it did not meet this client's expectations on this occasion.
What remains open is whether Mcowan takes up either offer. The salon's position is that the door is still open; hers is that the follow-up did not fix the problem or the experience. The video continues to circulate, so watch whether the dispute is settled quietly or plays out further in public.
Citazioni salienti
She said there was not one thing right from the appointment and that she cried for hours at home.— Summer Mcowan, in a TikTok video
Summer did not share with us at any time that she was still unhappy with the result.— Circles of Hair employee, to PerthNow
Vuoi la storia completa?
Leggi l'originale su PerthNow ↗
Media & Entertainment