Households Left on Gas Could Pay More as Network Customers Dwindle

Low-income households and renters may be unable to afford electrification and could bear the higher gas network costs.
Who pays for the pipes when the customers leave?
Gas demand is forecast to fall about 79 per cent in 20 years, leaving remaining users facing the network's costs.
Mark

Why does a story about gas pipes matter to someone who already uses electricity?

Mimi

Because the cost of the network doesn't vanish when customers leave. Demand is forecast to fall about 79 per cent over 20 years, so someone has to cover the pipes. The question is whether that's the remaining customers or the investors.

Mark

And who are the remaining customers likely to be?

Mimi

Low-income households and renters, mostly. Bronwyn Batten spent tens of thousands going electric. Not everyone can, and tenants can't choose at all.

Luke

Careful, though. That's the concern advocates raise, not something shown yet. No bills have actually risen under this rule, because it's only a draft.

Mark

What does the AEMC's draft actually do?

Mimi

It lets networks recover more cost from today's customers instead of pushing it onto future ones. Its own chair says price rises are likely, though she calls them modest for some networks.

Luke

Note that word is hers, and it's "for some gas networks." We don't have a figure for the general case.

Mark

What about the $100 a year in Victoria?

Luke

That's from a leaked document by AGIG, a company lobbying against the ban. Environment Victoria calls the modelling questionable. AGIG says it reflects analysis shared in the regulatory review. It's one party's estimate, not an independent number.

Mimi

And the AER's objection is separate. It says it has limited power to refuse proposals that comply with the rules.

Mark

So what's still unknown?

Luke

The final December rule, and whether Victoria's ban survives the election. Either could change the picture entirely.

  • A draft rule would let gas networks recover more costs from today's customers, and the regulator itself admits bills are likely to rise soon.
  • Consumer groups and the Australian Energy Regulator warn the change shifts investment risk onto households, with 'mum-and-dad' customers left holding the bill.
  • A leaked AGIG document projecting $100 yearly rises in Victoria has ignited accusations of a misinformation campaign ahead of the state election.
  • The Australian Energy Market Commission must finalise its decision in December, while Victoria's 2027 gas ban hangs in the balance of a looming change of government.

Across the east coast, a quiet reckoning is unfolding: homes that once ran on gas are slowly stepping away from it, and the pipes that remain must still be paid for. Bronwyn Batten's story, from a suburban kitchen where a gas connection was once simply assumed, shows how a choice made without much thought in 2016 can become a deliberate act of reinvention years later. Behind her is a larger and older question about who carries the cost when a shared system shrinks, and whether the burden falls on those who can leave or on those who cannot. The answer is being argued out in regulatory rooms and in the run-up to a Victorian election, where the future of the gas network will be decided.

Bronwyn Batten, 48, wishes someone had questioned the gas connection when she built her project home on the Illawarra coast in 2016. Gas for the hot water, the stove and the heating came as standard, and she never thought to ask. Today she has electrified almost everything: an electric car, solar panels and a battery, an induction stove, and finally the cutting of the gas connection altogether, done through a suburb-wide program backed by federal funding. Her reasons were mostly environmental, but she says the effect on her bills is "pretty awesome."

Her experience is becoming common. Victoria will ban domestic gas in new homes from January 2027, unless a change of government reverses it, and about a dozen NSW councils have adopted or are exploring similar rules, though the state premier has ruled out a statewide ban. Developers welcome the certainty. The Australian Energy Market Operator expects east coast residential gas demand to fall by around 79 per cent over two decades, which raises a hard question: when customers leave, who pays for the pipes?

That question has divided the regulators. A draft rule from the Australian Energy Market Commission would allow networks to recover more of their costs from current customers rather than future ones, and its chair concedes this will bring near-term price rises. Consumer groups and the Australian Energy Regulator say the change puts the investment risk on the households least able to switch, including low-income families and renters who cannot choose their appliances. The industry, meanwhile, argues that a network with fewer customers and a long lease to honour has little choice.

The sharpest dispute is in Victoria. A leaked document from the Australian Gas Infrastructure Group, shared with government members, projects $100 yearly increases per household and warns that the figures will become politically unpopular. Environment groups call the modelling questionable, while the company says it reflects analysis already shared with customers. The final rule is due in December, and the fate of the Victorian ban may depend on the state election that follows.

Bronwyn Batten, 48, wishes a gas ban had existed in 2016, when she built a project home on the Illawarra coast north of Wollongong. Back then a gas connection, a gas hot-water system and a gas stove came as part of the package, and she never thought to question them. Today she says she would be far better informed and would choose differently.

She has since spent tens of thousands of dollars on electrifying her household. She was an early buyer of an electric vehicle, installed solar panels and a battery, and eventually replaced the gas hot-water system and stove before cutting the gas connection altogether. The last stage came through Electrify 2515, a partnership between Rewiring Australia, Brighte and Endeavour Energy, backed by federal funding, which set out to electrify an entire suburb. Her motive was mainly environmental, but she describes the effect on her bills as "pretty awesome", and says an induction stove gives her more control than gas or older electric cooktops.

Batten belongs to a growing number of Australian households leaving the gas network voluntarily, or moving into homes that never had it. Victoria will ban domestic gas in new builds from January 1, 2027, with a separate ban on gas hot-water systems to follow, unless a change of government overturns it. In NSW, about a dozen council areas have similar rules, mostly in Sydney. Premier Chris Minns has ruled out a statewide ban, but councils including City of Sydney, Waverley, Woollahra, Inner West, Canada Bay, Canterbury-Bankstown, Parramatta, Ryde, Lane Cove, North Sydney, Hornsby, Blue Mountains, Newcastle and Byron Shire have adopted or are exploring such controls through development rules. Developers have welcomed this for the certainty and cheaper prices it brings.

The Australian Energy Market Operator forecasts that residential and small commercial gas demand on the east coast will fall by about 79 per cent over the next 20 years. That raises a hard question: as customers leave, who pays for the pipes? Either the remaining customers carry a bigger share, or network owners and investors absorb some risk as a consequence of privatisation. The worry is that those left behind will be low-income households who cannot afford to switch even with subsidies, and renters who have no authority to decide.

That concern led Energy Consumers Australia and the Justice and Equity Centre to ask the Australian Energy Market Commission, which sets the rules, to act. They dislike its response. A draft rule issued in August, due to be finalised in December, takes a longer-term view and would let gas networks recover more of their costs from today's customers rather than future ones. Until now, cost recovery has rested on a five-year outlook and an assumption that customer numbers would keep growing, which is no longer true. AEMC chair Anna Collyer acknowledges the change would likely bring price rises soon, describing "modest cost increases" for some networks' customers in the near term, and says it reduces the risk of high, volatile prices later. She adds that the package lets the regulator write down a network's asset base so consumers do not pay more than necessary.

The draft drew about 30 submissions. Energy Consumers Australia and 13 other groups said it puts 100 per cent of the responsibility for the capital charge on consumers. Chief executive Dr Brendan French says it shifts all the risk from network investors to "mum-and-dad" and small-business customers. The Australian Energy Regulator, which enforces but does not write the rules, also opposes it, saying it carries a risk of consumer harm. It says it would have limited power to reject compliant proposals, doubts that networks would hold back price rises to avoid triggering defections, and calls the conditions for the write-down power unworkable. It points to recent reviews in which networks proposed large accelerated depreciation that would have significantly raised bills if approved.

The industry sees it differently. Dominic Adams of Energy Networks Australia likens it to four friends signing a long share-house lease, two leaving, and the rest being unable to find new tenants. The industry backs parts of the draft but opposes the write-down power because of the uncertainty. He notes that two years ago Victorian residential gas demand looked set to fall quickly, yet with an election looming a new government could set a very different gas policy.

That election is where the fight is sharpest. The Australian Gas Infrastructure Group, a member of Energy Networks Australia, has lobbied to overturn the Victorian bans. A leaked AGIG document sent to Victorian government members says current modelling shows price increases of $100 a year per household because of government policies, and warns in bold that this will become public and be politically unpopular. Environment Victoria chief executive Jono Lanauze calls the modelling questionable and says the document effectively threatens a misinformation campaign. An AGIG spokesperson says it was produced at the government's request and reflects analysis shared with customers in the regulatory review. Premier Ben Carroll has resisted the pressure, while Liberal leader Jess Wilson has promised to repeal the ban. The AEMC's final rule is due in December.

For some gas networks, this could mean modest cost increases for those who continue to use gas in the near-term.
— Anna Collyer, AEMC chair
The proposal shifts all of the risk from investors in the gas networks to everyday mum-and-dad and small-business consumers.
— Dr Brendan French, Energy Consumers Australia
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