Corporate Travel Management, once a celebrated Australian market darling, now finds itself returning nearly $246 million to clients after quietly retaining supplier rebates and airline margins it was contractually bound to pass on. The disclosure, emerging from Brisbane through a stock exchange filing, is not an isolated misstep but the latest in a pattern of billing failures that stretches from antipodean government contracts to a UK refugee accommodation scandal involving phantom hotel rooms. It raises the older, harder question that haunts institutional trust: whether the problem was a syst