In an age when the devices we carry were built for voice yet are used for almost everything but speaking, a quiet irony has settled into modern workplaces: the phone call — fast, nuanced, and deeply human — has become the tool most feared and least chosen. Research and experience alike suggest that the anxiety surrounding an unexpected call is almost always worse than the call itself, and that what workers lose by defaulting to text is not merely efficiency, but the texture of genuine connection.