In a moment when artificial intelligence has largely spoken to either individual consumers or large enterprises, OpenAI has turned its attention to the vast middle ground — the small business owner who wears many hats and has few resources to spare. Launched this week, the company's new SMB program bundles its most capable agent, ChatGPT Work, with education, community, and partner integrations, offering lean operations a chance to consolidate functions that once required entire departments. The move arrives as data already suggests a quiet restructuring underway: more new businesses forming,