At Croke Park's Hogan Stand, a vision of frictionless stadium commerce met the unforgiving test of a packed All-Ireland Hurling Final crowd — and stumbled. The venue's AI-powered Brisk bar system, which uses facial recognition and card scanning to charge customers automatically for drinks, overcharged multiple patrons by as much as three times the correct amount. Internal communications later revealed the problem was broader than the stadium initially acknowledged, touching something older than technology: the distance between a promising idea and a trustworthy one.
Croke Park vows to fix AI bar overcharging after refunding affected fans
Multiple customers were financially overcharged, with some paying up to three times the correct amount for drinks before refunds were processed.