In the first half of 2026, Singapore's beauty industry emerged as the most complained-about sector in the country, as the Consumers Association of Singapore recorded a doubling of grievances and S$1.9 million in prepaid losses — nearly eighteen times the prior year's figure. The pattern at the heart of the crisis was ancient in its simplicity: money collected, promises made, doors locked. Beyond beauty, the broader consumer landscape revealed an economy in transition, where established industries like motorcars and electronics showed signs of settling while newer service models — algorithmic e
Beauty industry complaints surge 102% as prepayment losses hit S$1.9m
Consumers lost S$1.9 million in prepaid beauty services due to sudden business closures, with over 1,100 individuals unable to access purchased packages or obtain refunds.